Refund policy


Return Process:

  1. Please send an email to support@veyrawhite.com along with a photo of the products you are returning.
  2. Once approved, we will provide you with a return merchandise authorization number and the required mailing information.
  3. Please make sure your return is securely packaged and meets all of the conditions listed below.
  4. Clearly write your order number on the outside of your return package.
  5. Use an insured, trackable shipping service to make sure your parcel reaches us safely.
  6. Send a follow-up email with your tracking information to support@veyrawhite.com.

Please note: All sale items and promotional items are final sale and cannot be returned or refunded.

Returns Terms and Guidelines:

• All returned items must be unused, unopened, and in their original packaging.
• Customers are responsible for return shipping costs.
• Please ensure all returned items are properly packaged to prevent damage during shipping.
• We strongly recommend using a trackable, insured shipping service. We are not responsible for items that are lost or damaged during return transit.
• Returns must be approved in advance. Unauthorized returns will not be processed.

90-Day Money-Back Guarantee:

We are confident that Veyra White can help you achieve a brighter, whiter smile. That is why we offer a 90-Day Money-Back Guarantee if you do not see noticeable improvement after using our products as directed.

To qualify for our money-back guarantee:

  1. Take a photo of your teeth before using the product, including a picture of the unopened product and any included guides, if applicable.
  2. After completing the product use as directed, take a photo of your teeth and the used product, with any included guides visible.
  3. Email the before and after photos, along with your order details, to support@veyrawhite.com.
  4. Your application will be reviewed and processed within 3 business days of submission.

Important Terms:

• Applications must be submitted within 90 days of receiving the product and must include valid date and time stamps.
• Refund amounts will be determined based on the evidence provided, with a minimum partial refund of 25%.
• We reserve the right to reject refund requests that do not meet the criteria or do not include sufficient evidence.
• All refund approvals are at the final discretion of management and cannot be disputed after a decision is made.

Damaged Items:

If you receive a damaged product, please contact us immediately at support@veyrawhite.com with photos of the damage. We will process a replacement for damaged items.

If an alternative resolution is requested, management approval will be required before processing.

Prices, Payment, and Product Availability:

• Payment is required at the time of order. We will not ship any products until payment has been received.
• Shipping and handling costs are not included in the product price unless otherwise stated.
• Please make sure your order is correct before completing your purchase. We are not responsible for mistakenly purchased products.
• Veyra White reserves the right to refuse or cancel orders due to technical issues, incorrect pricing, or incomplete billing or shipping information.
• If an order is cancelled, we will notify you and issue a refund for any payments received.

For any questions or concerns regarding returns and refunds, please contact us at support@veyrawhite.com.